Returns & FAQ
We are committed to providing products of the highest quality and ensuring your satisfaction. We want you to love our products, and we guarantee their quality. However, due to the nature of our business where products are made to order, we have implemented a no refunds or cancellation policy once an order has been placed.
When you place an order with us, our team begins the process of customizing and producing your product specifically for you. Each item is carefully crafted with attention to detail, ensuring that it meets our strict quality standards. As a result, we are unable to accept general returns or cancellations, as the products are uniquely made for each customer.
We value your trust and strive to provide a seamless and satisfactory shopping experience. If you have any further questions or require assistance regarding our no refunds or cancellation policy, please do not hesitate to reach out to our customer support team. We are here to assist you and address any concerns you may have.
Our no refunds or cancellation policy is in place to ensure fairness and consistency in our business operations. It helps us maintain efficient processes, manage inventory effectively, and provide reliable service to all our customers.
Please read below for more details:
Cancellations
Q: Can I cancel my order for a refund?
A: Unfortunately, once an order is placed and confirmed, we do not accept cancellations or provide refunds. We encourage customers to carefully review their order details before making a purchase.
Q: Can I exchange my item for a different product?
A: As part of our no refunds or cancellation policy, we do not offer exchanges for different products. Once a purchase is made, it is considered final.
Damaged/Quality Issues
Q: What if I receive a defective or damaged product?
A: In the rare event that you receive a defective or damaged product, please reach out to our customer support team within 7 days of receiving the product(s) for assistance. We will evaluate the situation on a case-by-case basis and provide a suitable resolution.
Q: How can I contact customer support for further assistance?
A: For any inquiries or assistance, please reach out to our customer support team via email: jolenetionggg-shop@support.fourthwall.com
We are here to help address any concerns or questions you may have.
Refunds policy
Q: What if I change my mind about my purchase?
A: We understand that preferences and circumstances may change, but due to our no refunds or cancellation policy, we are unable to accept returns or provide refunds solely based on a change of mind. We recommend thoroughly considering your purchase before placing an order.
Q: Are there any exceptions to the no refunds or cancellation policy?
A: Our no refunds or cancellation policy applies to all purchases unless explicitly stated otherwise. We may have separate policies for specific products or services, which will be clearly communicated at the time of purchase.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.
Will I have to pay any additional taxes on my order if I’m located outside of the US?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.